Frequently Asked Questions
Shipping
A very reasonable amount 😁 Just see below. All services, apart from the UK Low Cost Items, are Tracked Services.
UK Destination
Low Cost Items: from £1.00 (bargain price)
General Orders: from £3.50 for a 48hr Tracked service with updates sent to you.
Over £45: FREE Delivery via 48hr Tracked Service or a courier service.
European Shipping
Orders under 2kg in weight: from £9.75
Orders over 2kg: Contact us at hello@abfabtextiles.com for an accurate shipping quote as courier required.
Rest of the World
Orders under 2kg in weight: from £11.75
Orders over 2kg: Contact us at hello@abfabtextiles.com for an accurate shipping quote as courier required.
Brexit: Due to the UK leaving the EU on the 31st December 2020 all EU sales will no longer have UK VAT applied to their orders. However, please contact your own authorities to determine whether you will be subject to duties and taxes on goods entering your own country, in most cases this will happen at the moment. See next section for more details
For full details please go to our Delivery Page
The likelihood is that you WILL have to pay Duties and Taxes in your home country.
Due to the UK leaving the EU on the 31st December 2020 all EU sales will no longer have to pay UK VAT. Therefore when ordering your Cart will be discounted to show that the VAT has been removed. However, please contact your own authorities to determine whether you will be subject to duties and taxes on goods entering your own country, in most cases this will happen at the moment.
Polite Notice: It is NOT OUR responsibility to check if the country we are sending to applies Duties and Taxes and what these are. This is your responsibility and we cannot be held accountable for further charges that may be incurred.
Everywhere! We are pleased to say that, unlike some other UK fabric retailers, we offer worldwide shipping with fair and honest shipping charges.
All orders, apart from low item orders, are dispatched via fully tracked services. You will receive an email and/or SMS confirming the tracking information. You can just click on the "Track Order" button to view all tracking details.
When checking your order page the tracking number and link is located directly underneath the map. You can go to the tracking page by clicking on the number or copy and paste it to use on your local postal service website.
Ordering Information
Yes. If you order multiple quantities of a single fabric then we will always cut that fabric as a single piece, unless the customer requests otherwise.
Eg. Customer orders 2 full metres and 1 half metre. We cut this as a single 2.5m piece.
Our fabrics come in a variety of sizes and all sizes can be found via the Details tab on the products pages.
In general they come in these widths (though subject to variations and change):
Zorb Fabrics: 146-150cm / 58-60".
PUL: 150cm / 60"
Polar Fleece: 150cm / 60"
Hemp and Cotton Fleece: 180cm / 70"
Cotton Prints: 112-114cm / 45" or 148-150cm / 59"
Fabrics come in a variety of sizes/lengths including fat quarters, 1/2m and continuous running metre(s).
Unfortunately Not. While we make every attempt to ensure our stock levels are accurate we cannot always guarantee this, especially with our fabrics. This is due to variations in quantity from our wholesale suppliers, finding faults and of course human error. As we are a very busy company there may be times where an order can be placed before we have the opportunity to update our inventory. Whenever stock is found to be unavailable you will always be welcome to choose another fabric or request a refund.
Yes we do. We are happy to send out small samples, approximately 15cm x 15cm in size, for no charge, to the UK. International requests will incur shipping charges. We do limit this to only a maximum of 6 different fabrics otherwise we do charge a nominal amount to cover shipping.
Please just get in touch via email at hello@abfabtextiles.com stating what fabrics you require samples of and a shipping address and we will arrange this for you.
Yes of course we do. This is an area that we are expanding on and continually looking for reputable suppliers so ensure we offer the best quality we can. All of the organic fabrics we sell are GOTS and OEKO-TEX Standard 100 certified. This means you are getting top quality fabrics and the assurance all the appropriate systems and procedures are in place.
To see the fabrics and find our more then please take a look at our Organic Fabrics
Yes you can. We do have some fabrics that are often available in bulk amounts, >10m. We can offer discounts for these quantities but if you check our normal pricing you will see we are still competitive with our pricing even when our competitors have bulk "discounts".
For more information mail us at hello@abfabtextiles.com
Cut to order. All of our fabrics, accept some pre-bundled fat quarter packs, are cut from the roll. We cut everything by hand and so you may notice that it's not perfectly straight/square. We do however add a bit extra to allow for this so you should never come up short 😀
Many of our fabrics are manufactured with natural fibres and so are subject to possible shrinkage. The amount of shrinkage does vary depending on the fabric and we would advise our customers to test the fabric before using for intended projects.
Accounts and Payments
Lots! We accept payments from most debit/credit cards including:
Mastercard, Visa, Maestro and American Express.
We also accept digital payments from:
Apple Pay, Google Pay, Amazon Pay and Paypal.
Think that gives you plenty of options :) All payments are made through a secure website with SSL certificates and secure encryption so you can purchase your items with confidence.
Note: Orders are not processed until payments have been received.
Absolutely not though it would be fabulous if you did. If you register then your details will be securely stored and it will save time when you order from us again.
If you want to register then please go to Account Registration
To be honest, not much at all. Simply these 4 things:
1) It's used to speed things up when you checkout next time round.
2) It allows us to have a loyalty scheme in place to benefit you.
3) If you opt in to marketing then we will, occasionally as we don't agree with spamming, send newsletters, updates and follow up emails.
4) Most importantly, store it securely and never sell it or give it to third parties.
Prices And Refunds
We are one of the UK/EU main distributors of Wazoodle fabrics such as Zorb® fabrics and FoodSafe® PUL. We also stock Organic Prints from Cloud9 and other design houses. We strive to be the go to company for all of these fabrics and so we offer a Price Guarantee.
We monitor our competitors as much as we can and guarantee that we won't be beaten on price with our fabrics, from other similar retailers (NOT wholesale).
If you notice somewhere selling any of the fabrics at a lower price then please go to our Price Guarantee Page and follow the instructions.
Short answer, yes no problem. Long answer follows.
1) Wrong fabric ordered: As long as the fabric has not been cut or marked then you can return it. Please get in touch with us at hello@abfabtextiles.com to arrange a return. You are liable for shipping costs. The return address is on your invoice.
2) Faulty or Incorrect Fabric: Please get in touch with us at hello@abfabtextiles.com to arrange a return. Shipping will be paid for by us.
3) For a more automated experience you can follow the link to Returns Page and follow the on screen instructions.
You may have noticed our prices change from time to time. We have to import a lot of our products as they are either not available in the UK or are cost prohibitive. This means we are at the mercy of currency fluctuations and supplier pricing. We try to absorb these when possible but sometimes we have to pass extra costs on.
However, when it is favourable to do so we actually lower our prices, and not just short term discounts/sales. We always try to be fair with our prices and shipping costs.
Prices And Refunds
Yes they are. We are not naïve people and have been around long enough to realise there is some scepticism over website reviews. We're the same when scouring Amazon etc.
However, we have built our company up in a short space of time based on hard work, long hours, honesty, transparency and giving people quality items at affordable prices with quick quality service.
All our reviews are supplied only by real customers, via a 3rd Party Service, as you will see from the "Verified Buyer" tags. This means that person has genuinely bought from us. Take a look on our Reviews Page. All reviews are published though lower scoring are not published automatically so allow us the right to reply and address issues. If the issue is not resolved and a low score remains then it published accordingly.
To be open and transparent, Yes we do incentivise customers to leave a review by offering a small discount off their next purchase. Do we request that a 5 Star review is given? Simple Answer: Definitely Not!
Whether a customer gives a 5 star review or a 1 star review they still get a discount. All reviews are published, unless a clear error has been made (we have had customers leave reviews that were clearly meant for another site).
We want genuine and honest feedback about our products and our service. How else can we continue to improve, continue to ensure quality service and amend issues/errors that will inevitably arise?
We are proud to be a UK Small Business and to serve hard working and dedicated sewists, craftspeople and other small businesses globally.
Company Information
We are a family run, UK based textiles and haberdashery supplier started by Dave and Elaine to supply the craftspeople of the UK, Europe and around the World.
Want to find out more? Really? Surely you want to be looking at all the fabrics etc??? OK, well more information can be found at About Us
We are based near Bristol, England. We do not have a bricks and mortar shop that you can visit, as we are a fully online supplier. However, if you are local you can arrange to collect orders from using the appropriate option at checkout.
Disclaimers
Although we are not accredited as Wazoodle's official UK supplier, we have been importing directly from them since 2013 as we use their fabrics ourselves. We deal directly with the management team and have a great relationship with them. As such we are obligated to issue certain disclaimers and to label products in a specific way. For more information on these disclaimers please visit the Disclaimers Page .
Ordering Info
Delivery Information
UK delivery from £3.50 (£1.00 for low value items) and FREE on orders over £45.
We also have Worldwide shipping available from £9.75 fully tracked.
Fair and honest shipping prices for all our customers.