We aim to dispatch orders within 24 hrs but at busy times this may extend to 48 hrs due to order processing time. For 1st Class Upgrades, orders must be placed before 12:00 noon (UK time). Any orders placed after 12:00 will be processed the following day but 1st Class orders will take priority during processing.
We offer Free Shipping to all UK destinations including the Highlands, where many other companies charge extra for, for all orders made through our website up to a total weight of 10kg.
We use Royal Mail 2nd Class for all Free Shipping but customers have the option to upgrade the order to Royal Mail 1st Class for an additional charge depending on weight. 1st Class upgrade is up to a total order weight of 2kg.
Where the order is too large for Royal Mail or heavier than 2kg we will usually use Hermes. We do not charge extra for using a courier service but the only service available is a 2-3 working day delivery.
We are looking into offering other options but due to our shipping options being weight based we need to be happy with the available suppliers and options.
UK Bulk Orders
For Bulky orders, eg. >10m of an individual fabric, then please contact us at firstname.lastname@example.org for more information and to allow us to quote. Depending on the Shipping Address these may incur delivery charges, as we need to use courier services, but we can often offer discounts on the fabric.
European and Worldwide Shipping
We are happy to ship our orders worldwide though this is dependent on the total weight of the order. We use Royal Mail (UK based) International Standard delivery option which is not tracking based service. This is to help keep costs down and to allow us to offer affordable postage rates.
All international deliveries will incur a charge dependent on your location and the weight of your order, up to a maximum of 2kg (4.4lb). This will be displayed to the customer prior to payment and you will only be charged for the additional postage required for your specific order. We do not use postage charges to increase profits as we believe in fair charges to all of our customers.
Any international orders over 2kg in weight require us to quote for each individual order and we'll quote the full shipping costs as part of the quote.
Please allow 14 days for delivery before contacting us regarding "missing" parcels.