Dispatch and Shipping News During Coronavirus
Communications and Dispatch News
We are currently going through unprecedented times globally as Covid-19 (Coronavirus) takes hold in at least 210 countries and territories. I am sure that no-one expected something like this to happen during their lifetime and all businesses, services and indeed every person on Earth is having to adapt on a day to day basis. With this in mind, we hope you and your families are all keeping safe and well.
BIG THANK YOU TO ALL MEDICAL STAFF, CARERS AND KEY WORKERS.
As we have mentioned before we are a family run business but the affects of the lockdown have also hit us and as such we are operating on minimal staffing which is impacting our ability to answer phone calls and reply to emails as quickly as we would normally.
We would ask that whenever possible please email as there is more chance for us to respond to these outside of business hours but we will still not guarantee a same day reply unfortunately. Believe me, we are doing all we can to keep lines of communication open and answer any questions you may have.
Our Dispatch Process
Despite our staffing being as low as possible whilst still trading we are doing all we can to still get orders dispatched on Mondays, Wednesdays and Fridays. We only dispatch on these days to minimise our movements and contact with other people. By taking these measures we hope to never have to close down due to the direct affects of Covid-19 **fingers crossed**.
Please remember that we do not process orders on weekends or bank holidays.
As of today we have not missed a dispatch day yet and have dispatched all items due to be dispatched on that day on time. Given the feedback we have received from many of our customers we know our efforts are appreciated so we continue to work hard to keep getting your orders out ASAP. This does, however, lead us on to an important aspect of ordering with us .... the mail/courier services.
Royal Mail and Couriers in UK
Royal Mail (UK) and Couriers are currently having to deal with volumes that are above and beyond what they receive during Black Friday events. During these events they would normally take on a large amount of agency staff to cope with these levels however, due to illness and people self-isolating they are having to try and process these volumes with LESS STAFF than they would do during normal services. At this point we would like to say:
THANK YOU TO ALL POSTAL WORKERS, COURIERS AND POST OFFICE STAFF.
So, as you may expect there are delays with post at the moments. This means that no matter how quick we dispatch your order once it leaves us it is out of our control. There are expected delays and so we would ask people to please be patient before chasing orders with us. We've know 1st Class orders take 10-14 days to arrive in certain places though this is an exception but just an example.
The above information regarding UK services highlights there are already potential delays in getting orders from us to UK border services to be processed and exported from the UK.
This is copied directly from the Royal Mail website:
Coronavirus International delivery
We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing.
The number of countries that we can access is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.
There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’ below.
Updates have been provided on 23 April 2020 for:
Azerbaijan, Georgia, Iraq, Jordan, Oman, Philippines, Taiwan, Thailand, Turkmenistan and Uzbekistan.
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We are aware that many countries postal services are also affected directly by staff shortages and higher volumes of items passing through them. This has the affect of delaying items further. This sadly means that items which would normally take 5-7 days under normal circumstances can be taking 3-4 weeks to arrive to their destination.
All orders placed with us will trigger a confirmation email to be sent. We have people claiming they have not received one so Please Check Junk Folders as it's highly likely this is where the emails have ended up as we know they are sending.
Orders are processed on a daily basis but only dispatched on Monday, Wednesday and Friday irrespective of what shipping service you request.
As with most eCommerce companies we have have seen a huge increase in orders and are doing all we can to source fabrics, there are issues with obtaining from the US due to export restrictions which affects our ability to provide Zorb fabrics and Food Safe PUL. We are working with all suppliers to get fabrics as soon as possible.
We have different fabrics and haberdashery arriving all the time at the moment to meet the demands and to supply people with what they are requesting so make sure you check back regularly.
We would like to send our thoughts to you all and hope that you:
STAY HOME, PROTECT MEDICAL SERVICES & SAVE LIVES
All the Ab Fab Team
PS. Sorry it was a long read but we feel it we needed to communicate what was happening.
- Dave Melaney